Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

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What makes Isacollectivelux different from other hair brands?

At Isacollectivelux, we offer more than just hair, we offer luxury and empowerment. Our premium, ethically sourced hair is designed to enhance your natural beauty, giving you the confidence to express yourself fully. Each product is carefully crafted for comfort, durability, and a flawless, natural look.

How long will it take to receive my order?

We ship all UK orders via DHL Express, which typically takes 1-2 working days. International orders may take 2-5 working days, depending on your location. Orders placed before 1:00 PM are usually dispatched the same day!

Do you offer free shipping?

Yes! We offer free UK shipping on orders over £100. For international orders, shipping fees apply based on your location.

Can I return or exchange my items?

Exchanges are accepted within 5 days of receiving your order, as long as the items are unused, in original packaging, and undamaged. Unfortunately, we do not offer refunds. You can contact us at Isacollectivelux@gmail.com if your item arrives faulty or incorrect.

Are your products ethically sourced?

Absolutely! All our hair is ethically sourced, ensuring fair treatment for everyone involved in the production process. We are committed to sustainability and transparency throughout our supply chain.